Customer Service Agent

Colombo, Sri Lanka

oDoc is on a mission to democratize healthcare. To make high-quality primary healthcare universally affordable, accessible and personal. We connect patients with doctors for video consultation. And this is just the beginning. We have received Sri Lanka's largest seed-round of investment (USD 1Mn) and won this year's Commonwealth Digital Health Award. The product and operations team has a wide array of responsibilities that include ensuring customer satisfaction, to marketing and branding, to helping define oDoc's strategy as it rapidly expands amongst many other things.
We're looking for an innovative thinker who thrives in a fast-paced, iterative environment and can multitask and execute a defined plan to perfection.

What you'll do

Specific responsibilities vary by project area. General responsibilities include:
  • Handling our customer care line and addressing patient queries.
  • Ensuring all oDoc consultations happen seamlessly, for both users and doctors.
  • Conduct activation calls to corporate employees, educating them about oDoc and its benefits.
  • Maintain logs of the work you perform.
  • Actively identifying problems and business opportunities arising from interactions with customers and communicating these to the rest of the team.

What we're looking for

  • Be a natural people' person.
  • Confident communicator with good communication skills in English and Sinhala or English and Tamil.
  • Good team player with a customer-oriented attitude.
  • Basic digital knowledge is also an added advantage.

Diversity at oDoc

At oDoc, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. oDoc is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.