oDoc Community Guidelines

We want oDoc to be convenient and safe for everyone. These ground rules are designed to ensure that Service Receivers and Service Providers have a great experience when using oDoc. Please take a moment to read them.

Respect each other

Treat your fellow Service Receivers and Service Providers as you would like to be treated yourself: with respect. Always be on time for your visit because nobody likes to wait. It’s common courtesy not to shout, swear or abruptly end a visit. We want everyone to feel welcome when they use oDoc.

Children must be supervised

Only adults can have an oDoc Service Receiver account. If your child is using your device with a family member account, a parent or guardian must be with them at all times.

Feedback makes us all better

Whether you are a Service Receiver or Service Provider, please rate your experience at the end of the visit. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both Service Receivers and Service Providers. And if something happens during a visit — whether it’s a miscommunication or an argument — make sure to report it so that our customer support team can follow up.

The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to oDoc.

WHY SERVICE RECEIVERS CAN LOSE ACCESS TO ODOC

This policy helps explain the kinds of behavior that may lead Service Receivers to lose access to oDoc. Please remember that if you allow other people to take visits with your account, you are responsible for their behavior during the visit. You should create a new account for additional Service Receivers.

Ensuring a respectful, safe environment for all Service Receivers and Service Providers

The way you behave while using oDoc can have a big impact on the courteousness and comfort of Service Providers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people — just as you would in any public place.

Here are some reasons why you could lose access to oDoc as a Service Receiver:

Use of inappropriate and abusive language or gestures.For example, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

Unwanted contact with the Service Provider after the visit is over.For example, trying to communicate with a Service Provider after a visit has been completed. Remember, you can communicate with your Service Provider directly from the oDoc app without ever having to share your personal phone number. This means that your phone number stays anonymous and is never given to the Service Provider. If we are made aware of this type of problematic behavior, we may contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to oDoc. Any behavior involving sexual misconduct, harassment, discrimination, or illegal activity while using oDoc can result in the immediate loss of access to your account.

Terms of Use

As a Service Receiver, you agree to our Terms of Use when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself.

Discrimination

oDoc has a zero-tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against Service Providers based on their race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud or Illegitimate Behavior

Fraudulent or illegitimate behavior undermines the trust on which oDoc is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between Service Receivers and Service Providers; disputing for fraudulent or illegitimate reasons; or duplicate accounts.

oDoc Community Guidelines

We want oDoc to be convenient and safe for everyone. These ground rules are designed to ensure that Service Receivers and Service Providers have a great experience when using oDoc. Please take a moment to read them.

Respect each other

Treat your fellow Service Receivers and Service Providers as you would like to be treated yourself: with respect. Always be on time for your visit because nobody likes to wait. It’s common courtesy not to shout, swear or abruptly end a visit. We want everyone to feel welcome when they use oDoc.

Children must be supervised

Only adults can have an oDoc Service Receiver account. If your child is using your device with a family member account, a parent or guardian must be with them at all times.

Feedback makes us all better

Whether you are a Service Receiver or Service Provider, please rate your experience at the end of the visit. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both Service Receivers and Service Providers. And if something happens during a visit — whether it’s a miscommunication or an argument — make sure to report it so that our customer support team can follow up.

The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to oDoc.

WHY SERVICE RECEIVERS CAN LOSE ACCESS TO ODOC

This policy helps explain the kinds of behavior that may lead Service Receivers to lose access to oDoc. Please remember that if you allow other people to take visits with your account, you are responsible for their behavior during the visit. You should create a new account for additional Service Receivers.

Ensuring a respectful, safe environment for all Service Receivers and Service Providers

The way you behave while using oDoc can have a big impact on the courteousness and comfort of Service Providers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people — just as you would in any public place.

Here are some reasons why you could lose access to oDoc as a Service Receiver:

Use of inappropriate and abusive language or gestures.For example, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

Unwanted contact with the Service Provider after the visit is over.For example, trying to communicate with a Service Provider after a visit has been completed. Remember, you can communicate with your Service Provider directly from the oDoc app without ever having to share your personal phone number. This means that your phone number stays anonymous and is never given to the Service Provider. If we are made aware of this type of problematic behavior, we may contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to oDoc. Any behavior involving sexual misconduct, harassment, discrimination, or illegal activity while using oDoc can result in the immediate loss of access to your account.

Terms of Use

As a Service Receiver, you agree to our Terms of Use when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself.

Discrimination

oDoc has a zero-tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against Service Providers based on their race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud or Illegitimate Behavior

Fraudulent or illegitimate behavior undermines the trust on which oDoc is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between Service Receivers and Service Providers; disputing for fraudulent or illegitimate reasons; or duplicate accounts.