Your visits

A guide to getting better with oDoc

A guide to oDoc

oDoc is committed to helping people lead healthy lives. Our technology enables us to focus on user well-being, before, during, and after every visit. Here's how.

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Before your visit

A better call

Always receive an incoming call

The oDoc app calls you when your doctor is ready to see you. That means you stay safe and comfortable wherever you are until visit begins.

Open to everyone, everywhere

All visit requests are blindly matched with the earliest available oDoc GP or the earliest available appointment of your chosen specialist. So there is no discrimination based on race, gender, or usage.

Doctor profiles

When you’re matched with a doctor, you’ll see their name, registration number, photo, and rating—so you know who you are talking to, up ahead of time. And even after the visit, you’re able to contact your doctor if you have any other clarification.

odoc-old-user-interface

Before your visit

A better call

Always receive an incoming call

The oDoc app calls you when your doctor is ready to see you. That means you stay safe and comfortable wherever you are until visit begins.

Open to everyone, everywhere

All visit requests are blindly matched with the earliest available oDoc GP or the earliest available appointment of your chosen specialist. So there is no discrimination based on race, gender, or usage.

Doctor profiles

When you’re matched with a doctor, you’ll see their name, registration number, photo, and rating—so you know who you are talking to, up ahead of time. And even after the visit, you’re able to contact your doctor if you have any other clarification.

Preparation

Location

Pause video or audio

Familiarize yourself with speaking over video using your phone so you know how it works.

Find a well lit place if you intent to share your video stream during the visit.

▲ Mute your microphone or switch on or off your video before or during the interview as required.

Check that your audio and video come through clearly and that you have reliable data or wifi connectivity.

Position the camera at least 3-inches above shoulder level so that you are looking directly into the camera.

▲ Mute your sound or disable video at any time. You will still be able to see and hear your doctor.

▲ Avoid looking down or looking up when speaking on a video call.

▲ Position your camera to face a dull uniform background.

Insulate yourself from auditory distractions such as a barking dog or a crying child.

▲ Avoid noisy interiors such as that of a coffee shop with a very noisy background or in a dimly lit bedroom.

▲ Sit where you can speak freely or switch to oDoc Audio Call by toggling the camera icon at the bottom of your call screen.

Preparation

Familiarize yourself with speaking over video using your phone so you know how it works.

Check that your audio and video come through clearly and that you have reliable data or wifi connectivity.

Location

Find a well lit place if you intent to share your video stream during the visit.

Position the camera at least 3-inches above shoulder level so that you are looking directly into the camera.

▲ Avoid looking down or looking up when speaking on a video call.

▲ Position your camera to face a dull uniform background.

Insulate yourself from auditory distractions such as a barking dog or a crying child.

▲ Avoid noisy interiors such as that of a coffee shop with a very noisy background or in a dimly lit bedroom.

▲ Sit where you can speak freely or switch to oDoc Audio Call by toggling the camera icon at the bottom of your call screen.

Pause video or audio

▲ Mute your microphone or switch on or off your video before or during the interview as required.

▲ Mute your sound or disable video at any time. You will still be able to see and hear your doctor.

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During your visit

Exchange better information

Share your notes

Once your doctor has confirmed your request, share your notes in advance so they can get up to speed with your current state and know what to expect from you.

Always on track

Follow your visit duration in real-time so you always know how much time you've spent.

odoc-ongoing-video-call-2

During your visit

Exchange better information

Share your notes

Once your doctor has confirmed your request, share your notes in advance so they can get up to speed with your current state and know what to expect from you.

Always on track

Follow your visit duration in real-time so you always know how much time you've spent.

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After the visit

Always here for you

Anonymous feedback

After every visit, you can rate the doctor and provide anonymous feedback about your visit. We review all feedback because our goal is to make every visit a great experience.

24/7 support

Our support team is always ready to respond to any questions you may have about your visit.

Rapid response

Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.

visit-details-odoc

After the visit

Always here for you

Anonymous feedback

After every visit, you can rate the doctor and provide anonymous feedback about your visit. We review all feedback because our goal is to make every visit a great experience.

24/7 support

Our support team is always ready to respond to any questions you may have about your visit.

Rapid response

Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.

User safety tips

Staying safe while visiting a doctor with oDoc

To keep users safe, we vet oDoc doctor-partners and build our technology with safety in mind. But there are also things that you as a user can do to ensure your safety.

Protect your personal information. There’s no need to share your phone number or other contact information with your doctor. If a user and doctor need to contact each other, the oDoc app automatically anonymizes both phone numbers to protect everyone’s privacy.

Follow your intuition. Trust your instincts and use your best judgement when visiting with oDoc. And if you ever feel you’re in an emergency situation, call 112 or 911 immediately.

Avoid calls with network disruptions. Refrain from acting on incomplete advice if your visit is interrupted due to a technical fault or network disruption. In such cases, please reschedule a visit with the doctor.

Be kind and respectful. As outlined in our community guidelines, please respect your doctor and his advice.

In the App and Offline

Improving experiences with technology

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Substitute phone numbers

In many locations around the world, oDoc uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your doctor need to contact each other, your personal information stays private.

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Protecting your data and activity

System activity is logged for every visit so we know with whom and when you’re visiting. It also helps us ensure that doctors are taking the best visit slots every time.

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Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.

Your first visit

is minutes away

Your first visit

is minutes away

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