If you have an android phone, visit the play store to download the oDoc app. For iphones visit the app store to download the app.

Once you download the app, follow the simple registration process. Once you register – you can search for the doctor using the search bar or scroll through the page to find your doctor. Tap your preferred doctor’s profile to view the their details. Book the consultation and share notes with the doctor in advance using the chat screen.

For further information, please visit www.odoc.life, call +9477 077 3333 or email [email protected] at any time. My colleagues and I are always ready to help!

The chances are, if you ask one of your doctor friends whether they treat their close family and friends over the phone, the answer would be “yes”.

oDoc is a way that lets us all have access to high quality care just as conveniently.

Phone consultations are very much like the doctor consultations you have experienced already. Your doctor would ask you your age, allergies and previous conditions. You would then discuss the symptoms you have been experiencing, for how long and whether those symptoms are getting better or worse.

In the event the doctor feels they don’t have the information necessary to treat you, they will inform you that a physical examination is required and to visit a doctor at a clinic or hospital.

Doctors are not in any way incentivised to somehow make a diagnosis on oDoc, as doctors receive the same fee from oDoc that they would for a physical visit on oDoc regardless of whether a diagnosis is made or not.

The American Medical Association has found that nearly 75% of regular doctor visits can be handled effectively through video or audio consultations.

In fact, in a meta-analysis in of over 90 peer-reviewed clinical trials conducted by Cochrane – a leading global collective of medical researchers – telemedicine was found to be effective or similar outcomes as face-to-face visit.

This form of healthcare delivery has gained global acceptance and is in wide use in countries including the US, the UK, India, Indonesia, the UAE and Rwanda.

The most common conditions that doctors treats over telemedicine platforms like oDoc would be a cold, flu, sinus, digestion, paediatric illnesses, skin conditions, advice on dietary & nutrition-related queries, advice on pain management, advice on women’s health issues, sexual health issues and mental health issues.

A video consultation is also a good platform to obtain second opinions, conduct follow up consultations, evaluate lab results and get advice general health-related queries.

For further information, please visit www.odoc.life, call +9477 077 3333 or email [email protected] at any time. My colleagues and I are always ready to help!

Yes, you can. All prescriptions obtained through oDoc are issued by the health care practitioners on the platform. These are issued through a secure password-protected account unique to each practitioner.

Each prescription clearly identifies the practitioner issuing the prescription and carries the name, SLMC registration number (if available), seal and signature of that practitioner. Only SLMC registered GPs and Specialist may issue prescriptions.

Through these features, the prescriptions issued on oDoc are valid prescriptions under the National Medicines Regulatory Authority Act, No. 05 of 2015, the Regulations issued under the Cosmetics, Devices and Drugs Act, No. 27 of 1980 (as published in the Extraordinary Government Gazette No. 378/3 of 02 December 1985) and the Electronic Transactions Act, No. 19 of 2006, as amended.

For further information, please visit www.odoc.life, call +9477 077 3333 or email [email protected] at any time. My colleagues and I are always ready to help!

Please note that we currently only offer mobile labs in Colombo and its suburbs. To request a mobile lab after you were prescribed an investigation on oDoc, follow these steps:

1. Click on the ‘Consultations’ thread
2. Click on the chat thread with the doctor that prescribed you the investigations you would like done via a mobile lab.
3. Click on the blue ‘Request Collection’ button under the ‘Investigations’ document that is present in the chat thread.
4. Click on the ‘Confirm’ button at the bottom of the disclaimer.

After this process is completed, an agent from oLabs will call you to get your address, and to confirm your mobile lab.

Please note that sample collection will happen within 2-3 hours of placing the order and will be collected on the same day for orders placed before 7.00pm. For orders placed after 7.00pm samples will be collected the next day.

Once the investigation is completed and your samples have been taken, you can pay using cash or credit/debit card.

Please note that we currently only support delivery to Colombo, Negombo and its suburbs. To get medicine that was prescribed to you on oDoc delivered, follow these steps:

1. Click on the ‘Consultations’ tab
2. Click on the chat thread with the doctor that prescribed you the medication you would like delivered.
3. Click on the blue ‘Request Delivery’ button under the ‘Prescription’ document that is present in the chat thread.
4. Click on the ‘Confirm’ button at the bottom of the disclaimer.

Following these steps, an agent from oPharma will call you to get your address, and to confirm the delivery. 

Please note that same day delivery is guaranteed if requested before 5.00pm within Colombo 1 – 15. For deliveries outside of Colombo 1-15 orders will need to be placed before 3.00pm.  For all orders placed after this time, medicines will be delivered the following day. 

You have the option of having your medicines delivered within 2 hours for a delivery fee of Rs. 250 within Colombo 1-15 and Rs. 450 for deliveries outside of Colombo 1-15.

Once your medication is delivered to your doorstep, you can pay via cash or credit/debit card.

No. oDoc is designed to handle non-emergency medical conditions. You should NOT use oDoc if you are experiencing a medical emergency.